Service and Support
Troubleshooting & Technical Support
If you are having problems with any of the following issues and your extensometer is not visibly damaged, Epsilon can help:
- Calibration process (will not calibrate, error messages, etc.)
- Measurement errors (noise, drift, incorrect values, etc.)
- Installation / Initial setup
First, please review the manuals for your extensometer and Epsilon’s Tech Notes. If you are still having trouble, contact Epsilon Technical Support using the button below before sending the unit for repair. Troubleshooting issues are more easily resolved if you have the device in your possession.
Recalibration Service
For regular recalibration of extensometers or calibration references:
- Use the link below to generate an RMA and obtain an RMA number.
- Print the RMA form generated and package it with the device.
- Send your device to our factory for calibration. Include all cables, adapters, signal conditioners, etc., and the RMA form.
We will assess the device for any necessary pre-calibration service and provide a quotation for your review before performing any recommended service. Shipping costs for regular recalibration services are the customer’s responsibility.
Service Address
Epsilon Technology, Attn: Service
3975 South US HWY 89
Jackson, WY 83001 USA
Repair Service
If your device needs service or repair, please use the link below to initiate the RMA process. Many service inquires can be handled through technical support, especially for new devices – consider going through technical support before sending your device in for repair.
- Use the link below to generate an RMA and obtain an RMA number.
- Print the RMA form generated, and package it with the device.
- Send your device to our factory for service. Include all cables, adapters, signal conditioners, etc., and the RMA form.
We will assess the device for any necessary service and provide a quotation for your review before performing any recommended service. Shipping costs for non-warranty repair services are the customer’s responsibility. While there is no charge for inspection, the minimum fee for any authorized service not covered by warranty is $260, which is the recalibration cost of a single channel, strain gaged extensometer.
If your device requires service covered under warranty, you will not receive a repair quotation and we will return your repaired device as soon as possible. Epsilon maintains a policy of quick response to keep your test lab running.
Service Address
Epsilon Technology, Attn: Service
3975 South US HWY 89
Jackson, WY 83001 USA
